Roots

Delete your account.

You can permanently delete your Roots account and its data at any time.

From inside the app

Open Roots and go to Settings → Delete account. You’ll be given two options:

1. Keep my content with my household. Your account is removed and your authorship links are cleared, but the photos and memories you uploaded stay with your household and any group they were shared into, so other residents and connected households can still see them.
2. Fully delete my account and content.Your account, your uploaded photos, and the memories you authored are permanently deleted from Roots’ database and storage. Other households that had access to your shared content will lose it.

What gets deleted, and when

In “fully delete” mode, your authored photos and memories are removed from Roots’ database and storage immediately, with a final scrub of any orphaned files within 30 days. In “keep content” mode, your user record and authorship links are removed immediately while your authored content stays with your household; if you are the only resident, the household’s content is removed on a rolling basis within 30 days.

If you can’t access the app

If you’ve uninstalled Roots, or need to delete data belonging to someone who can no longer sign in, email support@rootsstayintouch.comand we’ll handle the request and respond within 14 days.

For the full picture of what we store and why, see our privacy policy.