Roots

Support.

A real person reads every message. Email support@rootsstayintouch.com and we’ll get back to you within two business days.

Billing & membership

When am I charged? When you start a membership, and then automatically at each renewal — every three months on Seasonal, once a year on Annual — until you cancel.

How do I cancel? Open Roots and tap Manage membership, then cancel in the billing portal. You keep access through the period you’ve already paid for. Full details on our refund & cancellation page.

Is it per person? No — one membership covers your whole household.

What happens to my photos if I stop?Your memories stay yours. If you cancel, your household returns to the free plan; you keep access to what you’ve saved within the free plan’s limits, and you can delete your account and data anytime.

Your account & data

How do I delete my account? See account deletion.

What do you collect, and who sees my memories? Only the people you choose. See privacy and security.

Report something

You can report content and block people from inside the app. For urgent safety or security concerns, email security@rootsstayintouch.com.