Roots

Refunds & cancellation.

Last updated August 15, 2026. Roots Membership is a recurring subscription. You can cancel anytime, and we try to be fair and human about refunds.

Cancel anytime

Roots Membership is billed through the App Store, so you manage it in your Apple ID subscription settings: on your iPhone or iPad, open Settings → [your name] → Subscriptions → Roots — or open Roots and tap Manage membership, which takes you there. Cancelling stops your next renewal; you keep member access and benefits through the end of the period you’ve already paid for.

Auto-renewal

Memberships renew automatically so your storage and benefits don’t lapse: Seasonal renews every three months, Annual renews every year, each at the then-current price. Payment is charged to your Apple ID at confirmation of purchase and again at each renewal until you cancel. You can turn off renewal at any time in your Apple ID subscription settings.

Refunds

Because membership is purchased through the App Store, refunds are handled by Apple rather than by us. To request one, visit reportaproblem.apple.com or open Settings → [your name] → Subscriptionson your device. If you think you were charged in error and need a hand, email us and we’ll help you through it.

Prints

When printed keepsakes become available, physical items are made to order. If a print arrives damaged, defective, or wrong, we’ll reprint or refund it — just contact us with a photo. Delivery timing and any print-specific terms will be described when prints launch.

How to reach us

Email support@rootsstayintouch.com with the email on your account and we’ll help. We aim to respond within two business days.